+44 (0)1353 652165  
AA Text Size 

improving the lives of people with brain injury

 +44 (0)1353 652165



Resources for communication – staying connected!

Although social distancing and social isolation are essential in fighting the Covid-19 outbreak, it can impact negatively on a person’s psychological well-being. 

Most of us need some social contact with others to maintain our sense of identity and place in the world. Communicating with others also allows us to exercise our values and if we are unable to do this it can lead to feeling a little lost.  After brain injury it is all the more challenging and social isolation can be a threat to recovery.

What can we do?

Although we are not always able to see one another, now is the opportunity to experiment with alternative ways of staying connected with family and friends.  This can often feel less threatening than meeting someone in person. The simplest way to reach out is of course a phone call, text or email.   

However, for those of you who are more technologically savvy and willing to try something new, there are digital alternatives which allow you to have a ‘face to face’ conversation with those you love, both individually and with a group of friends in one go.

Here are a few options to try:


Allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media. Can use 4G on your mobile or WIFI.  Can connect to WhatsApp Web which allows you to go through your PC.


Users can send messages and exchange photos, videos, stickers, audio, and files, as well as react to other users' messages and interact with bots. The service also supports voice and video calling.  Can be used on your mobile phone, tablets/iPads or desktop PCs.


FaceTime allows video calls available on supported iOS mobile devices(iPad/iPhone).


Free service which provides video chat and voice calls between computers, tablets, mobile devices, the Xbox One console, and smartwatches over the Internet. Skype also provides instant messaging services. Users may transmit text, video, audio and images.


It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration

If none of these appeal to you, then there are other apps available, which you can explore HERE


Top tips for online communication:

  • Don't do or say anything you may later regret or wouldn't want made public.  Any text conversation could be downloaded and saved.  Video chats can also be recorded on some apps.

  • Only chat with people you really know. Don't accept chat requests from non-friends.

  • Use a secure password for your video chat account and keep it to yourself.

  • Avoid personal details in your video chat profile, since some profiles are public. Make your profile private using your privacy settings.

  • Online communication:

    • Before you start, check that all your equipment is working, devices are charged and plugged in to a power source.

    • Sometimes there is a slight delay in the transmission of information, give the other person a little more time to respond after you have spoken.

    • Signal when you want to talk – in-person conversations we can usually see when someone wants to talk, so on a video call you may have to give them a signal.

    • Check on the picture – you can often see what the other person sees, so make sure lighting is good, you are happy with your appearance and your background doesn’t reveal anything without you knowing.  

    • If you live with others and they are not part of your call, it may be an idea to wear headphones.

    • Make eye contact – as with an in-person conversation, eye contact shows interest.

    • Clarify, paraphrase and summarise to make sure you have understood the other person.

Stay safe and stay connected!



Although we take every care only to provide the very best resources to our clients and families, we cannot take any responsibility for any difficulties stemming from the use of any of the websites, materials, apps, software etc. offered by third parties. Sometimes links or resources become dated and although we do our best to keep checking that information on these pages are accurate and up to date, we rely on our clients and families to: 

- Let us know if anything is out of date or unhelpful

- Make us aware of additional resources not yet listed here

Please therefore feel free to get in touch via our contact form (see bottom of page) to let us know more about any other resources clients and families like you may benefit from. 




Get in touch...

The Oliver Zangwill Centre

The Princess of Wales Hospital
Lynn Road
United Kingdom

  01353 652165
  01353 652164

  Latest Tweets

Copyright ©2020 The Oliver Zangwill Centre. All rights reserved.
The Cambridgeshire Mental Health and Primary Care Trust's Charitable Fund. Registered Charity no: 1108920